Shipping policy

1. Shipping

Orders are processed once receipt of payment has been confirmed.

The customer is responsible for providing a correct and complete shipping address. In the event of an error in the information provided that prevents the correct delivery of the order, LEVIAL TECH, S.L. is not liable for such incident. The costs arising from a reshipment shall be borne by the customer.

2. Right of Withdrawal

In accordance with current regulations, the customer has a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without needing to provide a reason.

To exercise this right, the customer must communicate their decision via email to: info@levial.es

3. Exception to the Right of Withdrawal (Unsealed Products)

Pursuant to Article 103.e of Royal Legislative Decree 1/2007, which approves the General Law for the Defense of Consumers and Users (LGDCU), the return of products that have been unsealed after delivery will not be accepted for reasons of health protection or hygiene.

Given that the products marketed by LEVIAL TECH, S.L. are drinkable nutricosmetics, returns will only be accepted for those products that meet the following conditions:

• Maintain their original intact packaging.
  
• Keep the security seal unopened and untampered.
  
• Be in perfect condition for resale.

4. Return Shipping Costs

In the event of exercising the right of withdrawal, the shipping costs arising from the return shall be borne by the customer.

5. Incidents, Damage or Breakage

In the event that the order arrives damaged or shows signs of breakage attributable to transport, the customer must notify it within a maximum period of 24 to 48 hours from receipt.

Notification must be made via email to info@levial.es, attaching graphic evidence (photographs) proving the condition of the product and the packaging.

If such period elapses without notification, LEVIAL TECH, S.L. shall not be held liable for incidents arising from transport.